Our business divisions

Symbio operates across the APAC region via three business divisions that support three distinct markets. We provide leading voice capability through our local and international telecommunications network, APIs and innovative software solutions.

Communication Platforms as a Service (CPaaS)

Large communication service providers

CPaaS allows companies to customise their communication needs by adding any of voice, SMS, video, messaging and fax into their cloud-based communication system. Our CPaaS division builds and provides the software APIs for large communication service providers such as Zoom Microsoft, Google, RingCentral and Cisco so that their customers can customise the way they communicate inside and outside their business. Our software platform and worldwide connectivity make it easy for service providers to scale and succeed in more regions.

Graphic call centre worker, Symbio business division Communication Platforms as a Service CPaaS
Graphic man looking at tablet with laptop, Symbio business division Telecommunication as a Service TaaS

Telecommunication as a Service (TaaS)

Independent mobile and  internet service providers

The TaaS division helps independent mobile and internet service providers expand their product suite with ready to sell communication services. Our customers have access to our secure online self-service tools and APIs to set up and administer their mobile, data and voice services without having to deal with the big telcos. Our dedicated success team means customers can deploy new services and support large scale customer migrations with confidence. We are Australia’s leading TaaS provider, supporting over 150,000 services in operation, and partnered with the biggest names in the industry.

Unified Communications as a Service (UCaaS)

Enterprise and Government

Our UCaaS division unlocks the potential of IP voice services to deliver cutting-edge cloud-based communications solutions for enterprise, government and contact centre customers. We provide access to a complete cloud-based product suite that enables customers to become more collaborative across multiple devices, reducing complexity, legacy costs and risk. Our software platform, global reach and carrier network make it easy to connect and collaborate, worldwide. We are a strategic partner of Cisco Webex and Microsoft Teams and deliver cloud-enabled voice solutions to Enterprise and Government customers.

Graphic finger pushing button, Symbio business division Unified Communications as a Service UCaaS
Emma portrait

Emma Newman

Business Partner, People Experience

“I am lucky to work with an awesome team who are all really passionate about what they do. We are supportive of each other and always happy to take on new challenges. We have a lot of fun together as a team. I support my assigned Business Divisions to ensure that we can deliver for both our internal and external customers. My job has its challenges, but at the end of the day I’m always able to look back and see the contribution I have made.”

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